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What is COD?

COD (Cash On Delivery) is a kind of payment method GearBest offers. With the COD payment, you can pay money until you receive the product.


What areas in Philippines are covered for the GearBest COD?

Presently, customers from Manila, Luzon, Visayas and Mindanao will enjoy GearBest COD payment.


What payment methods does COD product supports?

The GearBest COD products only support payment in cash, namely peso.


You can select COD payments only for the products showing a COD tag:







How can I use the COD payment on GearBest?

COD product purchase conditions

1. Support website: ph.gearbest.com
2. COD payment conditions
(1) The users registered on GearBest
(2) The products you buy must be COD products.
(3)  Each purchase order must be between $30 - $150.
(4) Customers who have 2 COD orders on the delivery cannot place the third COD order.
3. COD covered areas: Manila, Luzon, Visayas and Mindanao.

Steps to place a COD order
1. Add the product that you want to buy to your shopping cart.
2. Click “proceed to checkout”.
3. Edit your shipping address.
Note: 
● The shipping address must be in English.
● The remote areas (out-of-delivery-area) are not covered. "
4. Select “Cash on delivery” as your payment method.
5. Click “Place an order”. Then the system will pop up the notification of sending verification code, click " Yes".
6. Input the verification code. If you don’t receive the verification code, you can let the system resend it after 120 seconds.

About cash on delivery 

Cash on delivery indicates that you can pay for the order in cash (peso) when receive the product.
If it's not COD product, you can use online payment method.

How can I check my COD order information?

Shipping method: Philippines special line (CP-COD). You can track your shipment on IEPost (http://www.ie-post.com/).

Shipping time: 7 - 12 business days


How to track my package?

Sign in to your account on Ph.gearbest.com, where you will find the current status and the tracking information of your order.
 

COD product return or exchange policy

1. If the product has quality problems, arrives damaged or is not what you ordered, you can contact our customer service by e-mail or live chat to apply for a refund.
2. If the product size does not match the size you ordered, you can also apply for a refund.

Return Exclusions

If you have damaged the item yourself, we are not responsible for any compensation or replacement.

Due to hygiene reasons, underwear, swimwear, leggings and beauty products can not be returned.


I have changed my mind, can I refuse delivery?

Note: If there are more than 2 orders are returned due to unsign on time, GearBest has the right to refuse your orders in future. 

If the item arrives in good condition and you refuse delivery, you will not be able to use COD payment in the future. This refusal can also influence your credit history. 

If you have changed your mind, we recommend you contact us. 

If the item has not been shipped yet, we can help you cancel your order.